Refund policy


Return Policy:

At Thy Will Shop, we strive to provide our customers with high-quality products and excellent service. To maintain the integrity of our products and ensure customer satisfaction, we have established the following return policy:

  1. No Returns Accepted: We regret to inform you that we do not accept any returns for purchased items. All sales are final. Please carefully review your order before completing the purchase. This policy is in place to uphold the quality standards of our products and streamline our operations.

  2. Quality Assurance: We take pride in the craftsmanship and quality of our clothing. Each item undergoes a thorough inspection before being shipped to our customers. In the rare event that you receive a damaged or defective product, please contact our customer service team within [3] days of receiving your order, providing detailed information and supporting evidence (such as photographs).

  3. Damaged or Defective Products: If your product is found to be damaged or defective upon receipt, we will assess the issue promptly and, if verified, offer a suitable resolution, such as a replacement or store credit. This policy is applicable only in cases of manufacturing defects or damages that occur during shipping.

Exchange Policy:

We understand that preferences may change, and sizing issues may arise. To accommodate our customers' needs, we have implemented an exchange policy:

  1. Three-Day Exchange Window: Customers may request an exchange within three (3) days of receiving their order. Please contact our customer service team during this period to initiate the exchange process.

  2. Conditions for Exchange:

    • The item must be in its original, unworn condition.
    • All tags and labels must remain attached to the product.
    • The product must be free from any signs of wear and tear.
    • The original packaging must be intact and undamaged.

  3. Exchange Process: To request an exchange, please contact our customer service team via thywillshop@yahoo.com within the specified three-day window. Provide your order details and the reason for the exchange. Our team will guide you through the process, including instructions for returning the item.

  4. Exchange Options: Upon receiving the returned item and verifying its condition, we will process the exchange based on product availability. Exchanges may result in a different size or color, subject to stock availability. If the requested item is not available, we will offer a suitable alternative or store credit.

Lost or Stolen and Insurance

  1. Lost or Stolen Products: We are not responsible for any lost or stolen products once they have been shipped. If you believe your package is lost or stolen, please contact the shipping company directly to file a claim. We strongly recommend adding insurance to your order to protect against potential loss or theft during transit.

  2. Insurance Recommendation: To safeguard your purchase, we highly recommend adding shipping insurance during the checkout process. This will provide coverage for potential loss or damage to your order during transit. Please note that without insurance, we cannot be held responsible for any issues that may arise after your order has been shipped.

By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in our return and exchange policies. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance. We appreciate your understanding and cooperation.